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Australian Mental Health Consumers’ Experiences of Service Engagement and Disengagement: A Descriptive Study
- Source :
- International Journal of Environmental Research and Public Health, Volume 18, Issue 19, International Journal of Environmental Research and Public Health, Vol 18, Iss 10464, p 10464 (2021)
- Publication Year :
- 2021
- Publisher :
- Multidisciplinary Digital Publishing Institute, 2021.
-
Abstract
- Mental health issues are a severe global concern with significant personal, social, and economic consequences and costs. This paper reports results of an online survey disseminated across the Australian community investigating why people with mental health issues choose particular mental health services over others, what causes them to disengage from services, and what factors and qualities of services are important to consumers to support their continued engagement or re-engagement with mental health services. The importance of GPs was evident, given their key role in providing mental healthcare, especially to those referred to as “the missing middle”—consumers with mental health issues who fall through the gaps in care in other parts of the healthcare system. The study found that many respondents chose to engage with mental healthcare providers primarily due to accessibility and affordability, but also because of the relational qualities that they displayed as part of delivering care. These qualities fostered consumers’ sense of trust, feeling listened to, and not being stigmatized as part of help seeking and having their mental health needs met. Implications for education and practice are offered.
- Subjects :
- Health, Toxicology and Mutagenesis
media_common.quotation_subject
Health Personnel
Article
consumers
primary care
Humans
Disengagement theory
Economic consequences
media_common
Service (business)
business.industry
disengagement
Public Health, Environmental and Occupational Health
Australia
mental health services
Public relations
Mental health
re-engagement
Help-seeking
Feeling
Medicine
Health Facilities
Descriptive research
business
Psychology
mental health
Healthcare system
engagement
Subjects
Details
- Language :
- English
- ISSN :
- 16604601
- Database :
- OpenAIRE
- Journal :
- International Journal of Environmental Research and Public Health
- Accession number :
- edsair.doi.dedup.....1839b24b4174a9cd03105c4ff8e9a674
- Full Text :
- https://doi.org/10.3390/ijerph181910464