COLLABORATIVE PLANNING, FORECASTING, AND REPLENISHMENT IMPLEMENTATION: A CASE STUDY OF A MAJOR GROCERY RETAILER IN SOUTH AFRICA

The purpose of this study was to investigate the key factors that affect the implementation of collaborative planning, forecasting, and replenishment (CPFR). A single case study method was adopted, examining a critical case in the South African grocery retail sector. Semi-structured interviews were conducted to collect data. The study confirmed five of the six key factors affecting CPFR implementation that have been identified in the literature. Two new key factors, business understanding and a common goal, were identified. The study also determined the framework that the focal firm used to implement CPFR. The findings aid supply chain managers in understanding and leveraging the key factors that affect the successful implementation of CPFR. The framework can be used for benchmarking and guiding managers through the process of implementing CPFR. Die doel van hierdie studie was om die belangrike faktore wat die implementering van gesamentlike beplanning, vooruitskatting, en aanvulling (GBVA) beïnvloed te ondersoek. 'n Enkele gevallestudie metode was gebruik om 'n kritieke geval binne die Suid-Afrikaanse kruideniersware kleinhandelsektor te ondersoek. Semi-gestruktureerde onderhoude was uitgevoer om data in te samel. Die studie het vyf van die ses belangrikste faktore bevestig wat GBVA implementering beïnvloed, soos wat vervat is in die literatuur. Twee nuwe sleutel faktore, besigheidsbegrip en 'n gemeenskaplike doel, was geïdentifiseer. Die studie het ook die raamwerk bepaal wat die firma gebruik het om GBVA te implementeer. Die studie bemagtig voorsieningskettingbestuurders om die belangrikste faktore wat die suksesvolle implementering van GBVA beïnvloed te verstaan en te benut. Die raamwerk kan help om 'n normtoets te stel en bestuurders te lei deur die proses van die GBVA implementering.