Addressing Social Inclusion via eDemocracy Applications

Public participation is considered to be the remedy for the democratization of political processes. As technological progress advances, more trust is put in Information and Communication Technologies as tools to democratize the political processes by enhancing and assisting citizens’ involvement in political processes. Such examples are initiatives like eDemocracy and eParticipation, among others. However, experts emphasize that technology as any kind of “tool” is not unbiased, and it does involve serious considerations of social import. The emergence of the digital divide is a proof that these tools, if not handled appropriately, could cause even greater impact to the already existing social exclusion. At this point, social inclusion has re-emerged not only as a strategy for confronting social exclusion in general but also the digital divide, which keeps citizens from participating in political processes. This chapter indicates and concludes on how social inclusion functions not only as a prerequisite for public participation via ICT but also, through appropriate regulatory mechanisms, represents a solution for combating the problems of exclusion that eDemocracy faces.