Minding the Identity Gaps

In inclusion circles, the issue of digital identity tends to be dominated by the perspectives of law enforcement (anti-money laundering and – terrorist financing), legal compliance (how long records need to be kept), and technological implementation choices (phones or cards, biometric or not). But what needs to be at the center is how to manage the competing interests of providers and their clients over customer information. We examine three distinct trust gaps that define the core problem of digital identities: the confidence – or security – with which identities can be asserted and confirmed, the control – or privacy – with which personal information associated with one´s identity can be revealed and distributed, and the relevance and accuracy of the inferences – or reputations – that are drawn from people´ personal information and the history of interactions.