Making a Big Impression

Jerome had just earned his MBA and was determined to realize his dreams, so he started his own business as a financial advisor. After long and careful screening, he had found a nice office in one of the prestigious office buildings in Main Street. He was proud of his new location and had it furnished with very expensive looking furniture. On his second day at the office, Jerome saw a man entering the lobby right outside his office, and he shot into high gear right away. He wanted to make a great first impression, so he quickly picked up the phone and started talking to a fictitious person on the other side, as if he was finalizing a lucrative deal. Jerome was throwing figures left and right and made some sharp commitments before hanging up. Then he eyed his visitor and said, “Good morning! What can I do for you today?” The man smiled wryly and said, “Eh, well, I am from the phone company. I’m here to activate your phone lines . . . ”