On the integral of the workload process of the single server queue

This paper is devoted to a study of the integral of the workload process of the single server queue, in particular during one busy period. Firstly, we find asymptotics of the area 𝒜 swept under the workload process W(t) during the busy period when the service time distribution has a regularly varying tail. We also investigate the case of a light-tailed service time distribution. Secondly, we consider the problem of obtaining an explicit expression for the distribution of 𝒜. In the general GI/G/1 case, we use a sequential approximation to find the Laplace—Stieltjes transform of 𝒜. In the M/M/1 case, this transform is obtained explicitly in terms of Whittaker functions. Thirdly, we consider moments of 𝒜 in the GI/G/1 queue. Finally, we show asymptotic normality of .