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The patient experience of peripheral intravenous therapy: development of a patient survey, initial findings, and next steps
- Source :
- British Journal of Nursing. 30:S42-S48
- Publication Year :
- 2021
- Publisher :
- Mark Allen Group, 2021.
-
Abstract
- Peripheral intravenous cannulation (PIVC) is one of the most commonly performed invasive procedures in healthcare and can be a stressful experience for patients. Co-creating a patient journey map of intravenous therapy (IVT) together with patients highlighted the need to better understand patient experiences of IVT and informed the development of a patient-reported experience measure of intravenous therapy (IVT). The British Columbia (BC) Lower Mainland IVT Working Group, the BC Office of Patient-Centred Measurement and the provincial supplier of IVT products, hypothesized patient feedback about their IVT experiences would garner new insights to improve both patient experiences and outcomes related to IVT. Leveraging BC's province-wide, coordinated, scientifically rigorous patient-centred measurement program (BCPCM), a module of eight questions were developed, tested and fielded with the 2018 BC Emergency Department patient survey (n=14 076). Weekly monitoring of patient responses, through the BCPCM's web-based Dynamic Analysis and Reporting Tool (the DART), showed key themes and opportunities for improvement, leading to a test of change that introduced a patient information card (Why do I need an IV, What will happen when I get an IV, Tell a nurse if the following happens). This paper outlines the development of the IVT patient experience survey, and presents initial findings and the next steps to take action on the results. Additional data collection is now underway to solicit patient feedback of IVT across BC in outpatient cancer care and acute care hospital settings.
- Subjects :
- medicine.medical_specialty
Peripheral intravenous
medicine.medical_treatment
MEDLINE
03 medical and health sciences
0302 clinical medicine
Surveys and Questionnaires
Acute care
Health care
Patient experience
medicine
Humans
General Nursing
030504 nursing
business.industry
Emergency department
medicine.disease
Test (assessment)
Patient Outcome Assessment
Intravenous therapy
030220 oncology & carcinogenesis
Administration, Intravenous
Medical emergency
Emergency Service, Hospital
0305 other medical science
business
Delivery of Health Care
Subjects
Details
- ISSN :
- 20522819 and 09660461
- Volume :
- 30
- Database :
- OpenAIRE
- Journal :
- British Journal of Nursing
- Accession number :
- edsair.doi.dedup.....0992b7644c927d91c8e5e0fd25b49704