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Go Cashless! Mobile Payment Apps Acceptance in Developing Countries: The Jordanian Context Perspective

Authors :
Dmaithan Almajali
Manaf Al-Okaily
Khaleel Al-Daoud
Sulaiman Weshah
Aijaz Shaikh
Source :
Sustainability; Volume 14; Issue 20; Pages: 13524
Publication Year :
2022
Publisher :
MDPI AG, 2022.

Abstract

Despite the expanding global usage of mobile phones in money transactions, the adoption of mobile payment systems in Jordan remains slow. This study employed the technology acceptance model (TAM) to identify the factors with a potential impact on mobile payment systems acceptance. The impact of perceived privacy (PP) and the mediating function of perceived certainty (PC) on the behavioral intention (BI) of mobile payment systems among Jordanian ministries were examined. Data obtained from 270 respondents were analyzed using partial least-squares structural equation modeling (PLS-SEM). The empirical findings show a positive link between perceived usefulness (PU) and PC on the BI of mobile payment systems. The mediation analysis demonstrated that PC partially mediated the association of PP with the BI of mobile payment systems. The final section concluded the paper by presenting the key theoretical and practical ramifications, as well as the research’s limitations and future directions.

Details

ISSN :
20711050
Volume :
14
Database :
OpenAIRE
Journal :
Sustainability
Accession number :
edsair.doi.dedup.....03e53d61fe306b5e2df27e76b70a7cdc
Full Text :
https://doi.org/10.3390/su142013524