Behind the Mask: The Impact of Service Quality on Consumer Satisfaction and Loyalty Intentions

Subjects

Subjects :

Service quality
Multidisciplinary
business.industry
media_common.quotation_subject
Loyalty
Quality (business)
Marketing
business
Psychology
Hospitality industry
Consumer satisfaction
media_common

Details

ISSN :

18125654

Volume :

13

Database :

OpenAIRE

Journal :

Journal of Applied Sciences

Accession number :

edsair.doi...........fc0c0e345cc73efa94cc602dae031c16

Full Text :

https://doi.org/10.3923/jas.2013.348.353