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Understanding e-government failure in the developing country context: a process-oriented study
- Source :
- Information Technology for Development. 23:153-178
- Publication Year :
- 2017
- Publisher :
- Informa UK Limited, 2017.
-
Abstract
- This research aims to investigate the underlying process-based causes of e-government failure. Through the lens of actor-network theory, this paper presents a process-oriented study of the failure of Thailand’s Smart ID Card project. Adding to the extant knowledge on e-government failures that attributes this phenomenon to internal and external factors, this paper argues that the reason the project failed was a cumulative process of failure to create and maintain the actor-network. Policy implications for developing countries to efficiently manage their e-government initiatives are given, such as adopting an open principle in setting e-government project objectives and initiating the actor-network; implementing the e-government target in stages based on prepared environment; allowing an e-government system to evolve according to the degree of readiness in the information and communications technology ICT system design, implementation and local adoption; and including large, nationwide projects as part of a national informatization strategy.
- Subjects :
- Knowledge management
Public Administration
Actor–network theory
Process (engineering)
business.industry
05 social sciences
Developing country
Context (language use)
02 engineering and technology
Development
Computer Science Applications
Information and Communications Technology
020204 information systems
Phenomenon
0502 economics and business
0202 electrical engineering, electronic engineering, information engineering
Systems design
Business
Informatization
050203 business & management
Subjects
Details
- ISSN :
- 15540170 and 02681102
- Volume :
- 23
- Database :
- OpenAIRE
- Journal :
- Information Technology for Development
- Accession number :
- edsair.doi...........f75c6bcbb83d2b25a877ea848b76738b