SATISFACTION ANALYSIS OF FLOOD VICTIMS TOWARDS HOUSING RELOCATION SCHEME DURING POST OCCUPANCY AT KUALA KRAI, KELANTAN

This study aims to determine flood victims’ satisfaction towards housing relocation at Kuala Krai, Kelantan, during the post-occupancy period. The evaluation of satisfaction criteria of housing relocation is derived from the literature review conducted. Throughout this study, a questionnaire survey was used to obtain the required data. This quantitative research method employed a questionnaire survey to identify flood victims' satisfaction towards housing relocation established from the selected 13 criteria. The data were collected from 80 out of 100 targeted respondents among the flood victims in Kuala Krai residing in this area. The data obtained were analysed using the Statistical Package for Social Sciences (SPSS) version 23.0 software. The data were also interpreted in a table and ranked according to the mean score range. Hence, this study's overall findings indicate that the respondents were not satisfied with the relocation building's performance, particularly on housing design, indoor air quality, waste management, public amenities, public transportation, safety and were most dissatisfied with public areas. Therefore, it is hoped that this study's findings will be benefited mainly to improve the post-disaster housing construction for the flood victims in the future since the satisfaction level for every element is highlighted in this study.