The Discursive Construction of Accessibility and its Implications for Outreach Work

Homeless individuals often find that welfare services are inaccessible, despite being designed to meet their needs. This frictions with access which is a fundamental principle in western welfare states. Adaptations in social policy and service delivery are therefore made to deal with the problem of inaccessibility to services and welfare rights. One such adaptation is outreach work and is often developed to engage with homeless people and link them up with available services. This raises questions on the transformative potential of outreach work to deal with those mechanisms which result in inaccessibility. We argue that in a context in which accessibility is increasingly guaranteed by rights-based frameworks, exclusion management is also increasing. This is due to hybrid developments in social policy and welfare ideology. Nonetheless, the initial transformational potential of outreach work never really vanished.