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Issues involved in implementing a balanced business scorecard in an IT service organization

Authors :
David Tate
Source :
Total Quality Management. 11:674-679
Publication Year :
2000
Publisher :
Informa UK Limited, 2000.

Subjects

Subjects :
Balanced scorecard
Process management
Service organization
Business
General Business, Management and Accounting
Strategy map

Details

ISSN :
13600613 and 09544127
Volume :
11
Database :
OpenAIRE
Journal :
Total Quality Management
Accession number :
edsair.doi...........f04d1ae1522bc0d92cc6ac7d56577163

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