Data Science and Conversational Interfaces: A New Revolution in Digital Business

Recent advances in Artificial Intelligence, Semantic Web and intelligent interaction devices have made conversational interfaces increasingly popular. These advances in technologies including automatic speech recognition and synthesis, natural language understanding and generation, and dialog management are result of decades of work in these areas to make possible a more natural and intuitive communication with machines. In this chapter, we describe the tremendous potential of Data Science to improve the performance of conversational interfaces and increase the number of users of these interfaces. Following this cycle, the more people use these systems, more data is generated to learn their models and improve their performance, thus increasing the number of users and extending the possibilities for new applications in Digital Business.