Kompetencje menedżerskie w kształtowaniu kompetencji organizacyjnych jednostek ratownictwa medycznego w świetle badań

Assuming that competencies are a multi-dimensional concept, which needs to be approached in an integrated way, we distinguished the following five groups of general competencies in the model of managerial competencies applied to emergency medical teams: leadership, communication and re- lational, professional and social, sectoral, and business competencies with 26 detailed competencies identified within these five groups. The paper was motivated by the intention to examine the current level of managerial competencies of managers running these units and finding out to which extent individual managerial competencies impact organisational competencies of these entities in the area of: marketing (recognising patients’ needs), quality (of medical services), and logistics (provision of medical services in the right place at the right time). Studies revealed that business competencies are the best developed compared to other groups of com- petencies proposed in the model of managerial competencies. Managerial competencies, which impact organisational competencies of emergency medical teams the most include: business competencies in the field of marketing as well as professional and social com­petencies in the field of quality and logistics.