The Effect of Technology-Based Self-Service (TBSS) Characteristics and Quality on Customer Satisfaction in Chinese Hotels : The Moderating Effect of Perceived Risk

Subjects

Subjects :

Risk perception
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Self-service
Applied psychology
Customer satisfaction
Quality (business)
Psychology
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Details

ISSN :

2092528X

Volume :

24

Database :

OpenAIRE

Journal :

Journal of Tourism Management Research

Accession number :

edsair.doi...........cf405111ac121839a54040a7372c90e8