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Insuring Quality Service

Authors :
Joe Lalopa
Jeffrey A. Beck
Justin Hall
Source :
Journal of Human Resources in Hospitality & Tourism. 2:41-56
Publication Year :
2004
Publisher :
Informa UK Limited, 2004.

Abstract

Air Force Services' lodging and foodservice activities on military bases use limited service quality measurement tools to determine customer perceptions of service quality. Bases do not consider us...

Subjects

Subjects :
Organizational Behavior and Human Resource Management
Service quality
Limited service
Tourism, Leisure and Hospitality Management
Quality measurement
Mystery shopping
Business
Marketing
Training (civil)

Details

ISSN :
15332845
Volume :
2
Database :
OpenAIRE
Journal :
Journal of Human Resources in Hospitality & Tourism
Accession number :
edsair.doi...........c6218e1623e623abbbd5aeec7a7c4e97
Full Text :
https://doi.org/10.1300/j171v02n02_03
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