ÁGATA: um chatbot para difusão de práticas para Educação Ambiental

Instant messaging apps have billions of monthly active users, which made this environment a good medium for purposes other than communication, such as education. In this context, one of the most appropriate technologies to encourage learning in these applications is chatbots. They consist of conversational applications that make use of artificial intelligence and natural language processing to interact with the user in a similar way to a human. In this scenario, this article presents the AGATE a chatbot developed for the Environmental Management Office (AGA / UEMA) in order to disseminate knowledge on environmental education, focusing on the problems of water and energy waste. The chatbot was developed for Telegram through the pyTelegramBotAPI implementation. In addition, conversation flows were created using DialogFlow. A multidisciplinary team composed of 14 people participated in the evaluation of the project, with a greater participation of professionals in the field of Biology. The initial results focused on the user experience were satisfactory.