Exploring Factors Impacting the Role of Management and Leadership in Police Service Delivery in Taiwan: A Legal-Institutional Perspective

This chapter asks and examines two questions: what are the major factors that impact the role of management and leadership in police service delivery in Taiwan, and how do they relate to the high citizen satisfaction with police services? The authors take a legal-institutional perspective and identify several important factors that impact the role of management and leadership in police service delivery. This chapter identifies six legal-institutional factors that are important to police service delivery in Taiwan, including police enforcement laws, standard operating procedures (SOPs), command and control systems, appointment system of police chiefs, local autonomous actions, and shifting structural characteristics of communities. These factors affect the management and leadership of the local police department and impact the first-line police officer’s service delivery. Lastly, this chapter offers a discussion on how these factors contribute to the high citizen satisfaction rate with police service delivery in Taiwan.