Participatory Visual Process Analysis of Manual Assembly Processes to Identify User Requirements for Digital Assistance Systems

This paper contributes to the field of Human-Centered Design by introducing a new method for participatory visual analysis of manual assembly processes in factories to identify user requirements for digital assistance systems. The process-oriented, visual method integrates the process, need for information, automation level as well as the worker experiences within the process. With the help of the method, user requirements can be derived, and assistance potential can be identified.