Back to Search Start Over

Effect of e-referral incentive programs on referrer loyalty on social platforms

Authors :
Xiaorong Fu
Jing Pang
Source :
The Service Industries Journal. 42:1234-1255
Publication Year :
2018
Publisher :
Informa UK Limited, 2018.

Abstract

E-referral incentive programs are key instruments to carry out relationship marketing on social platforms. This study explores the effect of e-referral incentive programs on customer loyalty and it...

Details

ISSN :
17439507 and 02642069
Volume :
42
Database :
OpenAIRE
Journal :
The Service Industries Journal
Accession number :
edsair.doi...........bac5611eb870733359d66f15f2c24b8a
Full Text :
https://doi.org/10.1080/02642069.2018.1505872