New-Generation Managers’ Business/IT Alignment Perspective for a More Business-Driven IS Design

Digital natives are increasingly populating organizations’ management. As they have higher expectations of IS accommodating their non-functional user preferences, the frontend application design of management support systems (MSS)—as managers’ direct user-interface—plays an increasingly dominant role. By means of using new-generation managers’ perspective of a business/IT alignment, this article proposes a method for a more business-driven IS design. We obtain both a set of business-driven MSS requirements and—applying this approach—initial design guidelines. We evaluate our approach with respect to the state of the art and propose avenues for future research.