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Fostering quality customer service during Covid-19: The role of managers’ oral language, employee work engagement, and employee resilience
- Source :
- Journal of Hospitality and Tourism Management. 53:50-60
- Publication Year :
- 2022
- Publisher :
- Elsevier BV, 2022.
- Subjects :
- Tourism, Leisure and Hospitality Management
Subjects
Details
- ISSN :
- 14476770
- Volume :
- 53
- Database :
- OpenAIRE
- Journal :
- Journal of Hospitality and Tourism Management
- Accession number :
- edsair.doi...........b62d06e98e83006381474ed68112db00