Fostering quality customer service during Covid-19: The role of managers’ oral language, employee work engagement, and employee resilience

Subjects

Subjects :

Tourism, Leisure and Hospitality Management

Details

ISSN :

14476770

Volume :

53

Database :

OpenAIRE

Journal :

Journal of Hospitality and Tourism Management

Accession number :

edsair.doi...........b62d06e98e83006381474ed68112db00