Identification of Delighters and Frustrators in Vegan-friendly Restaurant Experiences via Semantic Network Analysis: Evidence from Online Reviews

Authors :: Frank Badu Baiden
Seongseop (Sam) Kim
Joseph Lema
Munhyang (Moon) Oh
Source :: International Journal of Hospitality & Tourism Administration. 24:260-287
Publication Year :: 2021
Publisher :: Informa UK Limited, 2021.
Abstract: The purpose of this paper is to provide an understanding of vegan-friendly restaurant customers’ experiences by investigating the “delighters” and “frustrators” characteristics. A qualitative appro...

Subjects :: World Wide Web
Identification (information)
Semantic network analysis
Computer science
Tourism, Leisure and Hospitality Management
Vegan food

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