Performance Evaluation of IT Professionals Based on Fuzzy-AHP and DEMATEL Models: Bangladesh Perspective

The number of people engaging in IT services is increasing as technology has a significant impact on day to day life that needs more expert, dedicated, disciplined employees, which lead to the term of maintaining standard employee performance. In our work, we proposed a framework by which IT company management can evaluate its employee performance. We have built an employee performance model by selecting a set of criteria and sub-criteria such as subjective knowledge & professional achievement, research aptitude, personal skill, management skill. We took opinions from managers of renowned IT companies. Afterward, Fuzzy AHP method is used to rank the factors and sub-factors, having an impact on the employee to evaluate his performance. DEMATEL also used to observe the relationships of criteria. Finally, an evaluation framework is built to determine the performance of an IT employee.