Improving Quality in Projects and Programs

In this chapter quality management in projects and programs is described. It begins with a brief history on quality management and an overview on different quality management concepts. The application of general quality concepts such as certification, excellence models, reviews and audits, benchmarking, and accreditation are described in a projects context. In the chapter I differentiate between quality of the contents processes and their outputs and the management processes of the project or program and their outputs. I also make the point that the management quality can be assessed.