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Know-how to lead digital transformation: The case of local governments
- Source :
- Government Information Quarterly. 37:101474
- Publication Year :
- 2020
- Publisher :
- Elsevier BV, 2020.
-
Abstract
- Local governments are in an ideal position to integrate government, private, and citizen data to deliver beneficial new digitally enabled public services. However, progress toward achieving the benefits has stagnated in many cases. This is because managers lack the requisite know-how to lead the implementation and enactment of integrated enterprise systems to improve the processes of public service delivery, part of a journey called ‘digital transformation’. If digital transformations are to progress, we need more nuanced empirical elaboration of the know-how managers require. To that end, this study reports evidence from case studies in 11 local governments in Canada. The findings provide the empirical basis for a theory of the know-how managers require to lead the implementation and enactment of integrated enterprise systems in support of digital transformation. We then propose a new theoretical model of how to transfer that requisite know-how to managers through public-private partnerships, and thereby mitigate barriers to that transfer.
- Subjects :
- Government
Process management
Sociology and Political Science
05 social sciences
Digital transformation
Library and Information Sciences
0506 political science
Lead (geology)
Enterprise system
Smart city
050602 political science & public administration
Position (finance)
Business
0509 other social sciences
050904 information & library sciences
Law
Knowledge transfer
Know-how
Subjects
Details
- ISSN :
- 0740624X
- Volume :
- 37
- Database :
- OpenAIRE
- Journal :
- Government Information Quarterly
- Accession number :
- edsair.doi...........88c385097e73b87b20e9cb3fc7b91aab