Attitudes of Gen-X & Gen-Y Adults toward Participating in Mobile Phone Surveys: A Two-Phase Study

For marketing researchers, the growing number of wireless subscribers and, especially, the number of wireless-only households, has major implications for one of the traditional mainstays of survey methodology: the telephone interview. Mobile phones present a number of challenges with respect to sampling and coverage,” including changing the sampling unit from the household to the person, the need for dual-frame designs in order to reach those with landlines and those without, and how best to define access or use, given the relative impermanence of mobile phone numbers. The purpose of this two-stage exploratory research study was to assess how potential respondents would react to receiving a mobile phone call in which they were asked to complete a survey. This two-stage study contributes some initial insights into the reactions of young adults to this new potential data collection method and offers suggestions for needed future research on this method. Given the purpose of the research and the cal...