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Workplace incivility and knowledge hiding: a research agenda
- Source :
- Benchmarking: An International Journal. 27:958-980
- Publication Year :
- 2020
- Publisher :
- Emerald, 2020.
-
Abstract
- PurposeContemporary organizations report a sharp increase in the incidences of workplace incivility. The purpose of this paper is to capture the impact of workplace incivility on the victimized employee's knowledge-hiding behaviours. The paper proposes that the victim will hide knowledge by playing dumb, evasive hiding and rationalized hiding behaviour.Design/methodology/approachThe paper first focusses on a review of literature on workplace incivility and summarizes the findings through a conceptual review model. Subsequently, the paper puts forth a conceptual model depicting the relationship of incivility with knowledge hiding.FindingsDrawing from the affective events theory, the paper demonstrates that incivility will arouse negative emotions in the victim, enticing the individual to respond by engaging in knowledge hiding. It establishes knowledge hiding to be more than just a consequence of reciprocal exchange relationships. The authors also propose this positive relationship to vary with gender.Originality/valueThe paper draws attention towards the counterproductive knowledge behaviours that can be stirred as a result of negative emotional experiences. It explores the employee’s response to an active form of workplace mistreatment, workplace incivility. It advocates the need to check uncivil and disrespectful behaviours in the organization so as to build a healthy work environment.
- Subjects :
- Reciprocal inter-insurance exchange
Strategy and Management
media_common.quotation_subject
05 social sciences
Affective events theory
Knowledge sharing
Incivility
0502 economics and business
Conceptual model
Positive relationship
Workplace incivility
050211 marketing
Knowledge hiding
Business and International Management
Psychology
Social psychology
050203 business & management
media_common
Subjects
Details
- ISSN :
- 14635771
- Volume :
- 27
- Database :
- OpenAIRE
- Journal :
- Benchmarking: An International Journal
- Accession number :
- edsair.doi...........7e9f7615e7041f6a55c17c63237ba356