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Automatic knowledge extraction of any Chatbot from conversation

Authors :
Muniru Idris Oladele
Hasmik Osipyan
Adrian David Cheok
Sasa Arsovski
Source :
Expert Systems with Applications. 137:343-348
Publication Year :
2019
Publisher :
Elsevier BV, 2019.

Abstract

Acquiring knowledge for conversation modeling is an important task in the process of building a Conversational Agent (Chatbot). However, it is a quite difficult process that requires too much time and efforts. To overcome these difficulties, in this paper, we demonstrate a novel methodology for the automatic conversational knowledge extraction from an existing Chatbot. Extracted knowledge will be used as training dataset for building a Neural Network Conversational Agent. The experiments in the paper show that our proposed approach can be used for the automatic knowledge extraction from any type of Chatbot on the Internet. The experiment that is presented in this paper has two phases. In the first phase, we present a methodology for the conversational knowledge extraction. In the second phase of the experiment, we introduce a methodology for building a new Neural Conversational Agent using a deep learning Neural Network framework. The key novelty of our proposed approach is the automated machine-machine conversational knowledge sharing and reuse. This is an important step towards building the new conversational agents skipping the difficult and time-consuming procedure of knowledge acquisition.

Details

ISSN :
09574174
Volume :
137
Database :
OpenAIRE
Journal :
Expert Systems with Applications
Accession number :
edsair.doi...........7a25ed3089875b4e4c15c06bfe86b2cb