SP0179 What could clinicians do better in clinical communication?

Through personal experience and study I am a patient expert in the area of communication between clinicians and patients in clinical situations. Therefore I am in a position to provide constructive suggestions on how this interpersonal relationship can be improved As a patient with systemic RA, fibromyalgia, raynaud9s, IBD and non-obstructive sleep apnoea I have extensive experience in dealing with HCPs in clinical settings. I studied communications and media at university and post-graduate level and I am a sought-after speaker on communications models on a national and European level. I will seek to give examples of both positive and negative patient experiences with clinicians. I will explain communications models such as Shannon9s and Berlo9s as they pertain to clinical settings. I will then look to suggest changes and improvements that can be made in clinical situations by both clinicians and patients. By using the communication models I will illustrate the personal experiences I have had in clinical settings – both positive and negative. Improving communication is a joint effort between both the clinician and the patient. At the conclusion of the presentation, delegates will have a clearer understanding of the relevant communications models. They will also have an understanding of techniques to implement which will be of assistance in clinical settings. Despite this lecture being about clinicians improving communication, it is important to recognise that the patient plays just as important a role in the relationship. A patient must be willing to meet the clinician in the middle and ensure positive communication is a two-way enterprise. The clinician may be able to take the lead to a greater extent but the essence of communication requires a minimum of two people. Disclosure of Interest None declared