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20/30 Hindsight: Managers Must Commit to TQM
- Source :
- Interfaces. 25:104-112
- Publication Year :
- 1995
- Publisher :
- Institute for Operations Research and the Management Sciences (INFORMS), 1995.
-
Abstract
- The key TQM implementation lesson is that TQM is only a philosophy and approach. It is not a replacement for effective management. If managers are short-sighted, closed to environmental changes, and closed to new ideas, nothing, including TQM, will solve their business problem (Fuchsberg [Fuchsberg, Gilbert. 1992. Total quality is termed only partial success. Wall Street Journal (October 1) Sec. B, 1.]).
Details
- ISSN :
- 1526551X and 00922102
- Volume :
- 25
- Database :
- OpenAIRE
- Journal :
- Interfaces
- Accession number :
- edsair.doi...........62f04186d2f9678e093bc2a316b22c0e