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Expanding Suicide Crisis Services to Text and Chat
- Source :
- Crisis. 38:255-260
- Publication Year :
- 2017
- Publisher :
- Hogrefe Publishing Group, 2017.
-
Abstract
- Abstract. Background: Crisis support services have historically been offered by phone-based suicide prevention hotlines, but are increasingly becoming available through alternative modalities, including Internet chat and text messaging. Aims: To better understand differences in the use of phone and chat/text services. Method: We conducted semistructured interviews with call responders at the Veterans Crisis Line who utilize multimodal methods to respond to veterans in crisis. Results: Responders indicated that veterans may access the chat/text service primarily for reasons that included a desire for anonymity and possible inability to use the phone. Responders were divided on whether callers and chatters presented with different issues or risk of suicide; however, they suggested that veterans frequently use chat/text to make their first contact with mental health services. Limitations: We spoke with call responders, not the veterans themselves. Additionally, as this is qualitative research, applicability to other settings may be limited. Conclusion: While new platforms offer promise, participants also indicated that chat services can supplement phone lines, but not replace them.
- Subjects :
- medicine.medical_specialty
business.industry
Hotline
medicine.medical_treatment
Internet privacy
Poison control
Mental health
Suicide prevention
humanities
030227 psychiatry
03 medical and health sciences
Psychiatry and Mental health
0302 clinical medicine
Phone
Medicine
030212 general & internal medicine
business
Suicide crisis
Psychiatry
health care economics and organizations
Crisis intervention
Qualitative research
Subjects
Details
- ISSN :
- 21512396 and 02275910
- Volume :
- 38
- Database :
- OpenAIRE
- Journal :
- Crisis
- Accession number :
- edsair.doi...........5ccec59f970d9c8b5fd94a9c90dbf278