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Service Quality Management Based on Quality of Experience

Authors :
Minsoo Shin
Dohoon Kim
Source :
Korean Management Science Review. 33:19-30
Publication Year :
2016
Publisher :
The Korean Operations and Management Science Society, 2016.

Subjects

Subjects :
Service quality
Quality audit
Process management
Customer Service Assurance
business.industry
Service design
Quality of experience
business
Quality policy
Quality assurance
Software quality control

Details

ISSN :
12251100
Volume :
33
Database :
OpenAIRE
Journal :
Korean Management Science Review
Accession number :
edsair.doi...........5b115e1e0f1a1f14b1a10a7acbf16137

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