Lessons from ICT design of a healthcare worker-centered system for a chronic mental care hospital

We report on designing natural ICT tools and solutions for integration into a non-ICT workflow at a Brazilian chronic care Center. Our healthcare worker-centered approach for continuous life-care contrasts from the more typical acute care situations that tend to be patient-centered or administrator-centered. Chronic mental care focuses on improving patients' life quality as they age in contrast to acute care. Therapy is collaboratively preparing patients to establish a routine for a normal life. Our main findings from our worker-centered design are: 1. Supporting workers communication and workflow using an online social intranet is effective, 2. Designing for appropriation as well as adoption is important and 3. Public workflow visualization can influence workers behavior. Our approach may apply to other long-term assistant scenarios as nursing homes, teaching and parenting.