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'Interpersonal Emotion Management, Emotions, and Trust'

Authors :
Hui Liao
Elizabeth M. Campbell
Wu Liu
Source :
Academy of Management Proceedings. 2015:17440
Publication Year :
2015
Publisher :
Academy of Management, 2015.

Abstract

Instilling and cultivating trust with clients, patients, and customers has become an increasingly important for highly expert service providers. We advance understanding of how service providers, s...

Details

ISSN :
21516561 and 00650668
Volume :
2015
Database :
OpenAIRE
Journal :
Academy of Management Proceedings
Accession number :
edsair.doi...........3c2a6a719f2fd0c126e27fa20358e838
Full Text :
https://doi.org/10.5465/ambpp.2015.17440abstract