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Social Control in Information Systems Development: A Negotiated Order Perspective
- Source :
- Journal of Information Technology. 33:173-187
- Publication Year :
- 2018
- Publisher :
- SAGE Publications, 2018.
-
Abstract
- Control is vital for IS projects to be delivered on time and within budget. Control theory helps us better understand and explain control in information systems operations and development. However, simplistic notions about control do not correspond to how control actually works. We believe that a social perspective that sees controls as negotiated orders, and not just things imposed by controllers on controlees, better explains control of IS projects and operations. Through an interpretive case study of client-vendor control in the IS department of a large agricultural distributor, we show that: (1) control enactment involves the controller's consideration of the social and organizational context as well as the controller's intention. (2) Control enactment involves a socially constructed meaning and unintended consequences. (3) The control enactment also involves controlee intent either because of negotiation with the controller, or indirectly by way of alternative structures. Finally, (4) the control itself influences the controller and controlee in unanticipated ways. Seeing control as the result of negotiated orders between controllers and controlees contributes to control theory by suggesting that, in practice, negotiation, shaping and re-appropriation are necessary for successful control enactment.
- Subjects :
- Control theory (sociology)
Knowledge management
business.industry
Computer science
Strategy and Management
media_common.quotation_subject
05 social sciences
Control (management)
02 engineering and technology
Library and Information Sciences
Management information systems
Negotiation
Control theory
020204 information systems
0502 economics and business
Agency (sociology)
0202 electrical engineering, electronic engineering, information engineering
Information system
business
050203 business & management
Social control
Information Systems
media_common
Subjects
Details
- ISSN :
- 14664437 and 02683962
- Volume :
- 33
- Database :
- OpenAIRE
- Journal :
- Journal of Information Technology
- Accession number :
- edsair.doi...........37feacaadd718b4220391cb70298a766