Sharing an Autonomous Taxi Without a Driver Through Guided Imaginary Projection to Identify Sources of (Dis)comfort

Future shared robot taxis should reduce traffic congestion in cities, and in order to design services adapted to the needs of users, the sources of comfort and discomfort must be specified. In order to project people into the use of this future mobility, the technique of Guided Imaginary Projection was used with 40 men and women between 22 and 66 years of age. It made it possible to specify the effect produced by the absence of a driver, a driver who usually takes on the role of mediator who reassures, organizes and manages the unexpected events. Recommendations for the design of such services were drafted.