Don't overlook the human! Applying the principles of cognitive systems engineering to the design of intelligent video surveillance systems

Intelligent video surveillance systems (IVSS) that can track people, identify unattended objects, and recognize activity are constantly being developed, updated, and tested against standard test stimuli. The development of these systems, however, seems to focus on technological advancements and largely ignores how automation will affect the human closed-circuit television (CCTV) operator. This paper outlines the advantages of employing a cognitive system engineering approach to the design of IVSS, reviews the literature that has examined human factors issues related to CCTV automation, and introduces a testbed for investigating the effects of automated surveillance technology on human CCTV operators.