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Development and application of performance improvement verification model: a case study of an e-learning system

Authors :
Huo Tsan Chang
Kuen-Suan Chen
Chun Min Yu
Source :
Total Quality Management & Business Excellence. 30:936-952
Publication Year :
2018
Publisher :
Informa UK Limited, 2018.

Abstract

Many researchers have employed fuzzy linguistic scales to measure customer fuzzy perceptions and increase the reliability of their research. However, complex response methods may affect the precisi...

Details

ISSN :
14783371 and 14783363
Volume :
30
Database :
OpenAIRE
Journal :
Total Quality Management & Business Excellence
Accession number :
edsair.doi...........3178d39eb4774cc28801e4445dace84f
Full Text :
https://doi.org/10.1080/14783363.2017.1416287