Getting to Know the Library

This chapter shares experiences from both authors as they embarked on their new jobs. The headlines are divided into the experiences of the postgraduate student (Kari-Mette) and the librarian (Hilde). The librarian has also attempted to apply theories of librarianship to the experiences of the postgraduate student. This approach has been made to actualize and exemplify theory to everyday use. The theories of Kuhlthau's mediator roles have been used to illustrate how expectations from resarchers can be inconsistent with what librarians think researchers need. This can lead to frustrations, as one of Kari-Mette's experiences will show in this chapter. Being aware of how library users experience the library and the librarians can be helpful to develop better communication and further better collaboration and better library service.