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Chatbots in retail: How do they affect the continued use and purchase intentions of Chinese consumers?

Authors :
Kan Jiang
Meilian Qin
Shurong Li
Source :
Journal of Consumer Behaviour. 21:756-772
Publication Year :
2022
Publisher :
Wiley, 2022.

Details

ISSN :
14791838 and 14720817
Volume :
21
Database :
OpenAIRE
Journal :
Journal of Consumer Behaviour
Accession number :
edsair.doi...........1f0715ec00000a58f690cbfbbcca465b