Urban Community Grids Management in Metropolitan China

Based on empirical data collected from Beijing, Shanghai and Wuhan, the authors will analyze the use of UCGM in public services delivery in three different cities. Aiming to evaluate and compare the impact of UCGM on local government operations, this paper is to develop a theoretical model that help to explain the success of mobile government in cities of different scales in China. Extracting commonalities of best practices, the authors attempt to dig deeper on social, organizational, and technological challenges each local government is facing when using m-technology to facilitate public service delivery.