Context and Knowledge Enriched Transformer Framework for Emotion Recognition in Conversations

Emotion Recognition in Conversation (ERC) is becoming increasingly popular due to the accessibility of an enormous measure of openly accessible conversational information. Moreover, it has potential applications in opinion mining, social media and the health care domain. In this paper, we propose a novel Context and Knowledge Enriched Transformer Framework (CKETF) in which we interpret the contextual information from the utterances using a pre-trained Bidirectional Encoder Representations from Transformers (BERT) model and leverage additive attention based hierarchical transformer for encoding the knowledge sentences. Experiments on the knowledge-grounded Topical Chat dataset shows that both context and external knowledge are important for conversational emotion recognition. We demonstrate through extensive experiments and analysis that our proposed model significantly outperforms the current state-of-the-art methods.