Decision support system to decrease warranty and intangible costs in automotive industry

Traditional cost assessment systems pass over certain group of quality costs, which are intangible costs due to there is not a trustable method to measure them. However, it is a fact that automotive companies that consider all quality costs (tangible and intangible costs), are in a competitive advantage position, comparing to their competitors. In this context, the main objective is to develop a decision support system with empirical base that helps manufacturers to decide the priority for improving the quality of parts that have a high impact in warranty spend, taking into account, historical warranty costs and intangible costs.