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Repeated behaviour and destination loyalty

Authors :
Marta Meleddu
Raffaele Paci
Manuela Pulina
Source :
Tourism Management. 50:159-171
Publication Year :
2015
Publisher :
Elsevier BV, 2015.

Abstract

This study analyses tourists' stated loyalty to a tourism destination within a multidimensional framework and with various definitions of loyalty. The empirical data were collected via a survey administered at the end of a trip at the main ports and airports on the island of Sardinia during the low and high seasons, in 2012. A logit specification is employed to estimate the factors influencing loyalty, defined as both the unconditional and conditional probability of returning to Sardinia. The empirical findings highlight that overall satisfaction and several satisfaction items are key determinants of the stated loyalty. Also, the past loyalty to the destination is a significant factor that positively influences future behaviour. The same factors also affect recommendation to visit the destination.

Details

ISSN :
02615177
Volume :
50
Database :
OpenAIRE
Journal :
Tourism Management
Accession number :
edsair.doi...........0c536d50c7ada85f9a1a4a44b59f234c