Mental models and software maintenance

Understanding how a program is constructed and how it functions are significant components of the task of maintaining or enhancing a computer program. We have analyzed vidoetaped protocols of experienced programmers as they enhanced a personnel data base program. Our analysis suggests that there are two strategies for program understanding, the systematic strategy and the as-needed strategy. The programmer using the systematic strategy traces data flow through the program in order to understand global program behavior. The programmer using the as-needed strategy focuses on local program behavior in order to localize study of the program. Our empirical data show that there is a strong relationship between using a systematic approach to acquire knowledge about the program and modifying the program successfully. Programmers who used the systematic approach to study the program constructed successful modifications; programmers who used the as-needed approach failed to construct successful modifications. Programmers who used the systematic strategy gathered knowledge about the causal interactions of the program's functional components . Programmers who used the as-needed strategy did not gather such causal knowledge and therefore failed to detect interactions among components of the program.