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A model for understanding collaborative information behavior in context: A study of two healthcare teams
- Source :
- Information Processing & Management. 44:256-273
- Publication Year :
- 2008
- Publisher :
- Elsevier BV, 2008.
-
Abstract
- Collaborative information behavior is an essential aspect of organizational work; however, we have very limited understanding of this behavior. Most models of information behavior focus on the individual seeker of information. In this paper, we report the results from two empirical studies that investigate aspects of collaborative information behavior in organizational settings. From these studies, we found that collaborative information behavior differs from individual information behavior with respect to how individuals interact with each other, the complexity of the information need, and the role of information technology. There are specific triggers for transitioning from individual to collaborative information behavior, including lack of domain expertise. The information retrieval technologies used affect collaborative information behavior by acting as important supporting mechanisms. From these results and prior work, we develop a model of collaborative information behavior along the axes of participant behavior, situational elements, and contextual triggers. We also present characteristics of collaborative information system including search, chat, and sharing. We discuss implications for the design of collaborative information retrieval systems and directions for future work.
- Subjects :
- Organizational behavior management
Knowledge management
business.industry
Computer science
Information technology
Information needs
Collaborative learning
Context (language use)
Library and Information Sciences
Management Science and Operations Research
Collaborative information seeking
Computer Science Applications
Information behavior
Media Technology
Information system
business
Information Systems
Subjects
Details
- ISSN :
- 03064573
- Volume :
- 44
- Database :
- OpenAIRE
- Journal :
- Information Processing & Management
- Accession number :
- edsair.doi...........010e149dbad16614185936b9ebcc7aec