THE IMPACT OF MOBILE GOVERNMENT IN ORGANIZATIONS: PROMISES AND PITFALLS

The new developments in ICT along with the growth of mobile communication have developed new ways of interaction between the governments and the citizens. More and more governments are using information and communication technology especially Internet or web-based network, to provide services between government agencies and citizens, businesses, employees and other nongovernmental agencies. The paper try to present an introduction on the characteristics of mobile government and some major issues that justify the necessity of the mobile government and identify the potential that it possesses, but also the problems that concerns such an activity (trust, security risks, privacy risks). Adoption of mobile technologies by government organizations not only benefits the parties who use these services, but also has a positive impact in the productivity and costs of these organizations.