Better learning, better performance: evidence from the 2004 Learning at Work Survey

This report presents the main results to emerge from an innovative survey of how employees\ud learn at work. It is based on a survey of 1,943 employees interviewed about their jobs in a threeweek\ud period in February 2004. Its key findings are as follows:\ud • Despite the emphasis placed on training course attendance and the acquisition of\ud qualifications by policy-makers, both were lowly rated by our respondents in terms of their\ud helpfulness for improved work performance. One in four employees reported that training\ud courses were of little or no value in improving work performance and around one in three\ud thought that studying for qualifications had not helped them at work.\ud • Activities more closely associated with the workplace – such as doing the job, being shown\ud things, engaging in self-reflection and keeping one’s eyes and ears open – were reckoned to\ud provide more helpful insights into how to do the job better. Over half the sample thought\ud that learning by doing was the most effective means of improving work performance, with\ud 90 per cent agreeing that they had picked up most of their skills through on-the-job\ud experience. This applies to all types of worker, but it is of particular relevance to those lower\ud down the occupational hierarchy.\ud • Working provides the most important source of learning once in a job. In other words, the\ud most effective classroom is often the workplace itself. Almost nine out of ten respondents\ud said that their job required them to learn new things and pass on tips to colleagues.\ud • Despite the hype surrounding the use of e-learning, half of those interviewed reported that\ud the Internet had been of no use whatsoever in helping them to improve their work\ud performance.\ud • The survey found that employees learn more when they are involved in organising, planning\ud and checking the quality of their own work.\ud • Good line management also enhances learning. Managers who offer better advice, are more\ud understanding, spend more time coaching and provide more counselling to those in their\ud charge are rewarded with more effective and productive staff.\ud The survey results should prompt policy-makers to look to the workplace as an importance site\ud of learning and encourage researchers to focus on the usefulness of work activities themselves\ud as effective sources of learning.